Refund Policy

01What this policy covers#

This Refund Policy applies to credit packs bought on scrapeeverything.com, by credit card or in crypto, from Senyo Labs Technology ("we", "us"). It is part of our Terms of Service. If you have a separate written agreement with us, such as an Enterprise contract, its refund terms take precedence.

Packs are one-time payments. There is no subscription, nothing renews automatically and purchased credits never expire. New accounts get 100 free credits, so you can try the endpoints before you buy.

02Delivery of credits#

Credits are a digital service and nothing is shipped. They are added to your account balance automatically once the payment is confirmed: card payments within seconds, crypto payments after the network confirms the transaction, usually within a few minutes. The purchase then appears in your billing history and the credits can be used right away.

If a payment has gone through but the credits have not appeared within an hour, contact us as described in How to request a refund. We will add the credits or refund the payment.

03Failed requests#

Every request reserves its credits when it starts. If it fails because of a problem on our side or the platform's, the credits go back to your balance before the response is sent. You do not need to ask.

• Refunded automatically: blocks by the platform, timeouts and server errors (5xx).
• Never charged: invalid parameters, unknown endpoints, missing or invalid API keys, rate limits and requests your balance cannot cover (400, 401, 402 and 429 responses). Results served from your cache are free.
• Charged: requests that return data, and requests that end with a definitive answer, such as an account or post that does not exist, is private or is age-restricted (NOT_FOUND, PRIVATE_ACCOUNT, AGE_RESTRICTED), because the lookup was completed.

These refunds are made in credits, not money. If you think a request was charged because of an error on our side, for example a wrong "not found" answer, email us within 30 days with its request_id. If we confirm the error, we return the credits. See Credits and billing for the full list.

04Refunds for unused packs#

You can get a full refund for a pack within 14 days of the payment if you have not used its credits. You do not need to give a reason.

• Credits are counted as used in the order they were added to your balance, so credits you already had, including free credits, are used before the credits of a new pack. A pack is unused as long as your balance still holds all the credits it added, including any bonus credits that came with it.
• If you have used part of a pack, it is not refundable under this section. If we cannot provide the Service and your legal rights still apply.
• The refund is the full amount you paid, after any discount code.
• We may refuse repeated requests that look like abuse, such as buying and refunding packs again and again on one account or across linked accounts.

Example: you have 60 free credits left and buy a 25,000-credit pack, so your balance is 25,060. A week later it is 25,010. The 50 credits you used came out of the free credits, so the pack is still unused and can be refunded in full.

05Payment errors#

These cases are handled whenever you report them, without the 14-day limit:

• If you were charged twice for the same purchase, we refund the duplicate charge.
• If you paid but the credits never arrived, we add the credits or refund the payment, whichever you prefer.
• If a crypto payment arrived late, short, on the wrong network or after the invoice expired, it may not be credited automatically. We review it and, where we can recover the funds, add the matching credits or refund what we received, minus network fees.

06If we cannot provide the Service#

If we stop providing the Service, or close your account when you have not breached our Terms, we refund the purchased credits left on your balance, in proportion to what you paid for them.

Platforms change often, and a single endpoint can stop working for a while (see Availability and changes in the Terms). Your credits stay on your balance and work with every other endpoint. If a problem on our side keeps you from using credits you bought, tell us: we decide case by case and may refund the unused credits in proportion to what you paid.

07What we do not refund#

• credits you have used, including credits charged for completed requests;
• packs bought more than 14 days ago and packs you have partly used, except in the cases above or where the law requires a refund;
• free credits of any kind: sign-up credits, bonus credits, referral rewards and promo credits, which have no cash value;
• credits on accounts suspended or closed for breaching the Terms of Service or the Acceptable Use Policy, which are forfeited;
• fees we do not control, such as currency conversion or foreign transaction fees charged by your bank, and blockchain network fees.

Credits cannot be transferred to another account or exchanged for cash.

08How to request a refund#

1. Open a ticket under "Billing and payments" in the dashboard, or email info@scrapeeverything.com from the email address on your account.
2. Tell us which purchase it is: the date, pack and amount shown in your billing history.
3. For a crypto refund, add the wallet address and the network to send it to.

We usually reply within one business day. Once a refund is approved, we send it within 14 days of your request.

09How refunds are paid#

• Card payments are refunded to the card you paid with, through the same payment provider, for the amount and in the currency you were charged. Banks usually show the refund within 5 to 10 business days. We cannot send a card refund to a different card or account. If your card is in another currency, the amount your bank shows can differ slightly because of exchange rates.
• Crypto payments cannot be reversed on the blockchain, so we send a new payment to the wallet address you give us. We refund the US dollar amount you paid, in the coin you paid with or in USDT, converted at the rate on the day of the refund, minus network fees. Check the address and network carefully: crypto sent to a wrong address cannot be recovered.
• After a refund we remove the refunded credits, and any bonus credits that came with the purchase, from your balance. Referral rewards linked to the purchase are reversed, as described in the Referral Program terms. Your account and API keys keep working.

10Cancellation#

• There is no subscription, so there is nothing to cancel and nothing renews. You are only charged when you buy a pack.
• You can stop a purchase at any point before you pay. If you leave the card payment page without paying, nothing is charged. An unpaid crypto invoice expires after 60 minutes.
• Once a payment is confirmed, the credits are delivered and the order cannot be cancelled. If you change your mind, the refund for unused packs applies.
• You can close your account at any time by emailing us. Closing it does not refund the credits on your balance, so ask for any refund you are due first.

11Chargebacks and disputes#

If something is wrong with a charge, please contact us before you go to your bank. We can usually fix it faster, and a refund from us reaches you the same way.

If you dispute a payment with your bank or card issuer, we may suspend the account and hold the credits from that payment until the dispute is settled, and we reverse any referral rewards linked to it. If the dispute is decided in your favor, the credits from that payment are removed. If it is decided in ours, we restore access. Disputing a payment that we have already refunded, or one whose credits you have used, may lead us to close the account.

12Your legal rights#

This policy does not limit any rights you have under mandatory consumer law.

• Consumers in Türkiye. Under Article 15 of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal does not apply to services performed instantly in electronic form or to intangible goods delivered instantly to the consumer. Credits are added to your account as soon as the payment is confirmed, so this exception applies. The 14-day refund for unused packs is offered in addition. You can take complaints to the consumer arbitration committee (Tüketici Hakem Heyeti) or the consumer court where you live or where you made the purchase, within the monetary limits set each year.
• Consumers in the EU and the UK. Credits are digital content that you can use immediately after purchase. By completing a purchase you expressly request immediate access to the credits and acknowledge that you lose your 14-day right of withdrawal once you start using them. Until then, you can withdraw within 14 days, as described in Refunds for unused packs.
• Business customers. The consumer right of withdrawal does not apply to purchases made for a business or profession. The rest of this policy applies in the same way.

13Changes to this policy#

We may update this policy from time to time and will publish each new version on this page with a new date. A purchase is covered by the version in effect on the day you made it.

14Contact#

Scrape Everything is operated by Senyo Labs Technology, Finanskent Mah. Prof. Hasan Küçük Cad. Sinpaş Finans Şehir 9. Blok No: 5 İç Kapı No: 5, Ümraniye/İstanbul, Türkiye. Questions about payments or refunds: info@scrapeeverything.com or +90 850 302 75 97. See also Credits and billing and Pay with crypto.