How can we help?
Open a ticket or email us. Most questions about requests, credits and billing are also covered in the documentation.
Contact options
Open a ticket
The fastest way to get help with your account, billing or a failing request. Signed-in users can track replies in the dashboard.
Open the ticket formEmail us
Prefer email or cannot sign in? Write to us and include your account email.
[email protected]Read the docs
Quickstart, authentication, credits, caching, rate limits, errors and every endpoint.
Go to the documentation
Popular guides
Developer resources
Common questions
What should I include in a support request?
The request_id from the response (also sent as the X-Request-Id header), the endpoint you called, the time and what you expected. Never send your API key.
A request failed. Was I charged?
Failures on our side or the platform's side (blocks, timeouts, 5xx errors) are refunded automatically. Every response shows credits_charged, and the Usage page in the dashboard lists every request with its cost.
I did not receive my free credits.
Free credits are limited to a small number of new accounts per network each day to prevent abuse. Open a ticket from the account you signed up with and we will take a look.
My crypto payment is not showing yet.
Crypto purchases are credited once the network confirms the payment, usually within a few minutes. If it takes longer, open a billing ticket with the payment details.